Return Material Authorization Policy, Procedure & Questionnaire
If your Varedan Technologies product no longer functions as expected and you would like to return it to us for repair, here are our guidelines and questionnaire to fill out to help us fix your product and return it to you in a timely manner.
Please follow the steps below:
Step 1. Contact Us
Please contact us via email or telephone to discuss the problem with an engineer. Some problems can be corrected in the field without the need for returning the unit to us. Please fill out the questionnaire at the bottom of this document before contacting us.
Step 2. Request RMA Number
Any product returned to us requires a Return Material Authorization (RMA) number. This number will be issued only after contacting us per Step 1 instruction.
Step 3. Shipping the unit(s)
Once an RMA number has been issued, return the unit to our facility using a shipping service with tracking and signature required at destination. RMA units will ONLY be accepted if they are received with proper documentation. Shipment paperwork MUST include serial number(s), RMA number, and point of contact information. All returns are to be shipped to us at the customer’s expense. Be sure to package the unit properly for shipment. It is preferred original shipping materials are used for returns. Keep in mind our products are susceptible to static damage and proper electrostatic packaging is required when shipping the product back to us. We are not responsible for any damage incurred due to improper packaging. This includes both electrical and mechanical damage. Be sure to save or record any jumper settings and setup parameters. We do our best to return the unit with the same settings, but we can’t guarantee this in all cases.
Facility Address: Varedan Technologies Group, 3860 Del Amo Blvd. Suite 401. Torrance, CA 90503
Step 4. TT&E (Test, Teardown, & Evaluation)
Upon receipt of the unit(s) there is a 30-day TT&E queue time. We will determine whether the product is under warranty, if not, an estimate of the charges and detailed findings for the repair will be provided. Cost must be approved via a Repair Purchase Order. If it is determined that the unit is beyond economical repair the customer will be notified. Warranty units that are determined to be NPF (no problem found), are subject to a $175 evaluation fee. This fee must be paid in advance before the unit is returned. For NPF units, the customer is responsible for all return shipping charges.
Step 5. Repair
We will return RMA units within 3 months of receipt. Any findings covered under the warranty will be repaired and/or replaced at our discretion. A replacement unit may be a reconditioned unit that we have fully tested and qualified to be compatible with the defective one. Repair costs require prepayment to be released for shipment.
Step 6. Receiving your RMA unit(s)
Where applicable, the warranty will remain in place for the duration of the original units warranted time. The unit(s) will be returned to you with a Failure Analysis Report (FAR) describing what we found and how we corrected the problem. We pay the return shipping charges for units covered under warranty to the original sender’s address only. For non-warranty items and/or warranty items being returned to an address other than original sender the customer is responsible for return shipping charges.
RMA Terms Summary
Warranty Repairs
- 13 months or longer from date of receipt.
- The customer is responsible for obtaining the RMA number as described above.
- The customer is responsible for all shipping charges to and from Varedan.
- The customer is responsible for all repair and/or evaluation charges. Evaluation fee is $175.00.
Note: Selecting, sizing, and tuning Varedan linear amplifiers based on complete application requirements is essential for ensuring specified performance. In the case of amplifier performance issues where complete application requirements were not provided, were incomplete/inaccurate, or the results of the Varedan power sizing support was not recognized by the customer, the customer shall be responsible for all charges to return the units for repair/rework including shipping charges, import/export charges, and customs taxes and duties where applicable.
