Return Material Authorization Policy, Procedure & Questionnaire
If your Varedan Technologies product no longer functions as expected and you would like to return it to us for repair, here are our guidelines and questionnaire to fill out to help us fix your product and return it to you in a timely manner.
Please follow the steps below:
Step 1. Please contact us via email or telephone to discuss the problem with an engineer. Some problems can be corrected in the field without the need for returning the unit to us. Please fill out the questionnaire at the bottom of this document before contacting us.
Step 2. Any product returned to us requires a Return Material Authorization (RMA) number. This number will be issued only after contact with us from step 1. We will make a determination as to whether or not the product is under warranty, and if not, an estimate of the charges for the repair will be provided. We can also determine if it may be more cost effective to scrap a badly damaged unit without the need to return it.
Step 3. Once an RMA number has been issued, return the unit to our California office using a shipping service with tracking. All returns are to be shipped to us at the customer’s expense. Be sure to package the unit properly for shipment . We prefer that you use the original shipping container that the unit was shipped in. Keep in mind our products are susceptible to static damage and proper electrostatic packaging is required when shipping the product back to us. We are not responsible for any damage incurred due to improper packaging. This includes both electrical and mechanical damage. Be sure to save or record any jumper settings and or setup parameters. We do our best to return the unit with the same settings, but we can’t guarantee this in all cases.
Our return shipping address: Varedan Technologies, 3860 Del Amo Blvd. Suite 401, Torrance, CA 90503
Step 4. Once we receive your RMA unit, we will perform an evaluation of the damage or problem. It’s important that you provide us with contact information in the event we need to discuss the problem with your engineer or technician. Once our evaluation has been completed, we will provide a detailed estimate of any charges for non-warranty repairs. For warranty repairs, we will repair or replace the unit at our discretion. A replacement unit may be a reconditioned unit that we have fully tested and qualified to be compatible with the defective unit. If any charges are due for the repair, we require prepayment via a purchase order (for net 30 customers) or payment in advance. For warranty returns, the warranty will remain in place for the duration of the original units warranty.
For warranty items what are no problem found (NPF), we reserve the right to charge a $175 evaluation fee. This fee is payable in advance before we return the unit. For NPF units, the customer is responsible for all return shipping charges.
Step 5. Once the repair has been completed, the unit will be returned to you with a failure analysis report (FAR) describing what we found and how we corrected the problem. For warranty items, we pay the return shipping charges back to the original delivery location for that unit. For non-warranty items, the customer is responsible for return shipping charges. For warranty items being returned to a location other than the original delivery location, the customer is responsible for all return shipping charges.
RMA Terms Summary
- 13 months or longer from date of receipt
- Customer is responsible for obtaining RMA number as described above
- Customer is responsible for all shipping charges to and from Varedan
- Customer is responsible for all repair and or evaluation charges. Evaluation fee is $175.00
Note: Selecting, sizing, and tuning Varedan linear amplifiers based on complete application requirements is essential for ensuring specified performance. In the case of amplifier performance issues where complete application requirements were not provided, were incomplete/inaccurate, or the results of the Varedan power sizing support was not recognized by the customer, the customer shall be responsible for all charges to return the units for repair/rework including shipping charges, import/export charges, and customs taxes and duties where applicable.